It is our policy to protect the privacy of all users. To prevent unauthorized access, maintain data accuracy and ensure the appropriate use of information, FBCL has established physical, electronic and managerial procedures to protect any information collected online. Personal information provided to FBCL is protected under the Privacy Act, R.S.C. 1985, c. P-21.

This information is collected to enable FBCL to contact its registered users in the future, and will be retrieved only by authorized personnel. However, as personal information sent via the Internet may be intercepted, registrants may opt to provide sensitive personal information to FBCL by regular mail.

Legal Authority

In order to collect personal information, section 4 of the Privacy Act requires that federal institutions and Crowns have legal authority for the program or activity under which the collection is to take place. So long as FBCL’s collection of personal information falls within its official mandate, and so long as that collection of information is limited to that which is directly related to its mandate, the Corporation has appropriate legal authority under section 4 of the Privacy Act.

What information does FBCL collect?

FBCL collects information from users when they register for services on the site, such as but not necessarily limited to opening a prepaid payment account, responding to a survey, or filling out a form.

When registering on the FBCL site users may be asked to enter their name, e-mail address, mailing address, phone number, or credit card information. Users may, however, visit the site anonymously if not registering for an account.

Internet Protocol (IP) address may be captured in firewall and webserver logs and is part of the comprehensive security and threat mitigation processes used by FBCL to identify potentially malicious attackers. IP addresses are not used with any other web analytic information and any digital marker or web analytic information is not kept for longer than 18 months.

Personal Information Bank: Traveler Accounts

Description:  This bank describes information related to the registration, management and administration of the FBCL’s frequent traveler, loyalty and prepaid toll programs. Personal information collected by the FBCL in relation to the administration of transponder tags is limited to: account number, account password, vehicle information and tag identifier, name, mailing and shipping address, email address, telephone number(s), payment method, and correspondence.

Class of Individuals: This bank applies to individuals who apply for the FBCL’s frequent traveler, loyalty and prepaid toll program (ConneXion) and who hold active prepaid or loyalty accounts.

Purpose:  Personal information described in this bank is used to administer the FBCL’s frequent traveler, loyalty and prepaid toll programs.  Personal information is collected pursuant to the Financial Administration Act (FAA).  The FBCL is a Crown corporation listed under Schedule III-I of the FAA.

Consistent Uses:  Transponder tags information may be used internally for purposes of program administration and evaluation.  This includes the resolution of program or toll disputes.  Select information may be shared with program partners, including system provider and third-party payment processors.  Aggregate toll and transponder tags information may be shared for internal research, evaluation and program procedures and processes purposes.  Aggregate financial information may be used for budgeting and financial planning purposes.

Retention and Disposal Standards:  Personal information collected by FBCL for the registration and administration of transponder tags will be retained for a minimum of two (2) years following the registration of an account, and for up to seven (7) years following the last recorded  action (user based or administrative) taken in relation to a closed account.

How do we collect information?

All features of Google Analytics for Display Advertisers or other web data analytics service may be used. That includes obtaining specific visitor cookie data, such as the source, medium and keywords used to visit the FBCL website. Google Analytics does not store any visitor-specific data, and FBCL will not use visitor-specific data in any way related to Google Analytics, Google AdWords, any other analytics service nor ever for the purposes of remarketing user information.

The use of cookies

Cookies are small files that a site or its service provider transfers to users’ computer hard drive through their Web browser (when configured to allow it) that enables the site’s or service provider’s systems to recognize that browser and capture and remember certain information.

FBCL uses cookies to save user preferences for future visits and to compile aggregate data about site traffic and site interaction so that better site experiences and services may be offered in the future. FBCL may contract with third-party service providers to assist in better understanding site visitors. These service providers are not permitted to use information collected on behalf of FBCL except to help improve FBCL services.

If preferred, users may choose to have their computer provide a warning each time a cookie is being sent, or users may choose to turn off all cookies via browser settings. Like most websites, if users disable the exchange of cookies, some FBCL web services may not function properly. However, users may purchase FBCL services by telephone or by contacting FBCL customer service.

How FBCL uses privacy information?

Any collected information may be used in one of the following ways:

  • To personalize user experiences (user information helps FBCL to better respond to their individual needs)
  • To improve the FBCL website (FBCL continually strives to improve website offerings based on the information and feedback received)
  • To improve customer service (user information helps FBCL to more effectively respond to customer service requests and support needs)
  • To administer an account, promotion, survey or other site feature

How does FBCL protect user information?

FBCL implements a variety of security measures to maintain the safety of user personal information when registered for an account or for any other reason. Information provided to FBCL is collected by using privacy-enhancing technologies, such as Secure Sockets Layer (SSL) interactions. This information is kept under FBCL’s control, protected under the Privacy Act, and is not provided to any third party.

All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into payment gateway providers’ database. It is only to accessible by those authorized with special access rights to such systems, and the information is required to be kept confidential.

FBCL does not disclose any information to outside parties

FBCL does not sell, trade, or otherwise transfer to outside parties any personally identifiable information. This does not include trusted third parties who assists FBCL in the operation of its website, conducting business, or delivering services, so long as those parties certify to keep this information confidential. FBCL may also release user information when it is believed that this release is appropriate to comply with the law, enforce site policies, or protect FBCL or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

In the event FBCL is presented with a production order from law enforcement agencies, the company could be forced to disclose personal information collected to run its services and programs.  The Corporation could also disclose personal information for to aid a law enforcement investigation without a production order or for health and safety reasons.

A law enforcement agency is an organization that is engaged in policing or conducting investigations that could result in a trial or hearing where penalties may be imposed. Its primary role must be law enforcement.  Other organizations that conduct investigations, such as insurance companies and private security firms, are not law enforcement agencies.

Third party links

Occasionally, at FBCL’s discretion, FBCL may choose to offer online access to third party products or services. Products offered from third party sites have separate and independent privacy policies. FBCL therefore cannot bear any responsibility or liability for the content and activities of third party linked sites. Nonetheless, FBCL seeks to protect the integrity of its site and welcomes any feedback about any linked sites.

Terms and Conditions

Please also visit the FBCL Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of the FBCL website here.

Right of Access and Corrections

As a federal Crown corporation, FBCL’s collection, use, disclosure and disposition of personal information is subject to the Privacy Act.  That Act gives individuals the right to access and correct their personal information, and requires that FBCL deploy measures to protect personal information.  Individuals also have the right to complain to the Privacy Commissioner of Canada regarding FBCL’s handling of their personal information.

User Consent

ConneXion customers consent to the Privacy Policy by checking the box next to the Privacy Policy link on the registration form.  An account cannot be opened without having read the Privacy Policy and by checking that field.

Changes to the Privacy Policy

Any changes to this Privacy Policy, will be posted on this page.

Contacting FBCL

If there are any questions regarding this privacy policy, users may contact FBCL at Toll Free 1-866-422-6346 or (613) 366-5074.